Usability Case Studies
Notification center
Problem statement: The customer needs a singular pathway to know when they have urgent action items, new product features, announcement from the business, and task updates, because the current process is scattered and confusing.
Design impact: Through designing a notification center, we optimized how customers access time sensitive action items, by creating a singular pathway to minimize confusion and accelerate productivity.
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Assigning & Managing Copilots
Problem statement: The project manager needs a way to manage their copilots and understand exactly what they are working on, because the current UI only allows for one copilot at a time.
Design impact: Through designing a copilot manager, we expanded the platform's capabilities to allow a product manger to request multiple copilots and view their assigned copilots at the organization level. This design solution created a seamless method for managing and adding copilots.
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Interaction Design
Microinteractions: Designing small, interactive elements (e.g., button animations, hover effects, progress bars) that enhance user feedback and delight.
Interactive Prototypes: Building prototypes that showcase how users will interact with the product before development, allowing for testing and iteration.
Business & Strategic
Scalable Product Solutions: Designing products that can scale as user needs grow, such as modular features or flexible workflows that adapt to user preferences or business changes.
Data-Driven Design: Leveraging user data to make informed design decisions that align with business KPIs, like improving engagement or reducing churn.
Problem-Solving & Feature Solutions
New Product Features: Designing features that address specific user pain points or create new value (e.g., adding search filters, personalization features).
Optimization of Existing Features: Improving existing features for better performance or engagement (e.g., revamping a settings menu or improving a search function).
Collaboration & Handoff
Prototyping and Handoff Tools: Using tools like Figma or InVision to ensure smooth collaboration and handoff to developers by providing clear documentation, assets, and specifications.
Cross-Functional Collaboration Solutions: Facilitating communication between designers, product managers, engineers, and stakeholders to ensure alignment on product vision and delivery.